HighSpin Casino Privacy Policy

At HighSpin, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at highspin.com or use any of our services, including the HighSpin casino app and all related platforms. By accessing our site or creating an account, you agree to the practices described in this document. We encourage you to read it carefully before proceeding.

Who We Are

We are Costa Matrix Group LLC, a company registered under legal person number 3-102-934519, operating HighSpin under a licence issued in Costa Rica pursuant to Law No. 9050. As the operator of this platform, we are responsible for determining how and why your personal data is processed. If you have any questions regarding this policy, you may contact us at support@highspin.com.

Information We Collect

When you register and interact with our High Spin casino platform, we may collect the following categories of personal data:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and login credentials used for your HighSpin login
• Payment information, including card details and cryptocurrency wallet addresses
• Identity verification documents such as passports or national ID cards
• Gaming activity, transaction history, and account preferences
• Device information, IP address, browser type, and session data
• Communications with our support team via live chat or email

We also gather technical data automatically when you access the HighSpin app or our desktop platform. This includes cookies, log files, and usage analytics that help us improve your experience and ensure the security of your account.

How We Use Your Information

We use the personal data we collect for several lawful purposes. At HighSpin, we are committed to processing your information only when we have a valid legal basis to do so. Specifically, we use your data to:

• Create and manage your player account and facilitate your HighSpin login securely
• Process deposits and withdrawals using your chosen payment methods
• Verify your identity in accordance with anti-money laundering and Know Your Customer requirements
• Provide customer support via live chat and email around the clock
• Personalise your experience and deliver relevant HighSpin bonus offers and promotions
• Monitor gaming activity to promote responsible gambling practices
• Detect and prevent fraud, cheating, and other prohibited behaviour
• Comply with applicable legal and regulatory obligations
• Send you account-related notifications and, where you have opted in, promotional communications

Cookies and Tracking Technologies

Our High Spin platform uses cookies and similar tracking technologies to ensure our website functions correctly and to enhance your browsing experience. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.

We use cookies to remember your preferences, keep you logged into the HighSpin casino during your session, and analyse traffic patterns on our site. You may control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features, including the HighSpin casino login process.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers who assist us in operating the HighSpin platform. These may include:

• Payment processors and banking partners who handle your deposits and withdrawals
• Identity verification and fraud prevention providers
• Game software suppliers and live casino providers who power our platform
• Analytics and marketing technology partners, where applicable
• Regulatory authorities and law enforcement agencies when required by law

All third parties we work with are contractually required to handle your data securely and in accordance with applicable data protection standards. We at HighSpin do not permit our partners to use your data for their own marketing purposes without your explicit consent.

Data Retention

We retain your personal data for as long as your account remains active and for such additional periods as required by law or regulatory guidance. In practice, this typically means we keep your records for a minimum of five years following the closure of your account. After this period, we securely delete or anonymise your data unless we are legally obliged to retain it for longer.

Your Rights

Depending on your jurisdiction, you may have certain rights with respect to the personal data we hold about you. These may include:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal obligations
• The right to object to or restrict certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent where processing is based on your consent

To exercise any of these rights, please contact our support team at support@highspin.com. We will respond to your request within a reasonable timeframe and in accordance with our legal obligations.

Security Measures

We employ industry-standard security protocols to protect your personal data from unauthorised access, disclosure, or loss. Our HighSpin casino platform uses SSL encryption across all pages, and we implement strict internal access controls to ensure that only authorised personnel can view sensitive information. We regularly review and update our security practices to address emerging threats.

Restricted Countries

Our services are not available to residents of certain jurisdictions, including the United States, Russia, Ukraine, and a number of other countries listed in our Terms and Conditions. We do not knowingly collect personal data from individuals located in these restricted regions. If we become aware that data has been submitted from a restricted territory, we will promptly close the account and delete the relevant information.

Children's Privacy

Our platform is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a person under the legal gambling age has registered on our platform, please contact us immediately at support@highspin.com so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through your registered email address or via a notice on our website. We recommend that you review this page periodically to stay informed. Your continued use of the HighSpin platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out. You can contact our support team at support@highspin.com or, for VIP-related matters, at vip@highspin.com. We are available 24/7 via live chat on our website and are always happy to assist.